Dear Jajah Customer,
As of January 31, 2014, Jajah will no longer offer any Jajah.com or Jajah Direct services to its users in the United States or elsewhere. This means that, as of January 31, 2014 you will no longer be able to make any calls through Jajah’s website or using any Jajah Direct numbers you have set up.
You will be able to continue using your account in the normal way until this date however it is important to note that as of January 31, 2014 it will not be possible to add new funds to your account or make any calls or send SMS.
Users who wish to apply for a refund of any balance remaining on their account prior to the service closing may do so by submitting a request at the support page, http://www.jajah.com/support/contact. After requesting a refund, your account will be closed and refund processed within 30 days.
If you do not receive a refund you may contact Jajah at JajahVoice@jajah.com no later than January 31, 2014 and, if necessary, you may be asked to provide PayPal account information to which Jajah can post the credit. Jajah will not be responsible for providing refunds except as provided above.
Thank you for having been such a valuable Jajah.com user.
200 West Evelyn Ave,
Although we will be closing Jajah.com and Jajah Direct, Jajah’s technology and expertise continues to represent the core of Telefonica’s communications capabilities. Fully integrated into Telefonica Digital, Jajah is the key voip network platform for the Group and its engineering teams are behind innovative products such as TU Go, International Favourites, International Extras and Global Friends. Since the acquisition in 2010, we have significantly invested to grow and reinforce the Jajah team in Israel by over 70% and earlier this year it was re-named Telefonica Digital Israel.
The closure of Jajah Direct and Jajah.com has no impact on communications services offered by Telefonica Operating Businesses, such as TU Go or Global Friends, and it has no impact on our presence in Israel which continues to represent the bulk of our communications engineering capabilities.
Note Regarding FCC Application to Discontinue Domestic Service
The FCC will normally authorize this proposed discontinuance of service unless it is shown that customers would be unable to receive service or a reasonable substitute from another carrier or that the public convenience and necessity is otherwise adversely affected. If you wish to object, you should file your comments as soon as possible, but no later than 15 days after the Commission releases public notice of the proposed discontinuance. Address them to the Federal Communications Commission, Wireline Competition Bureau, Competition Policy Division, Washington, DC 20554, and include in your comments a reference to the § 63.71 Application of Telefonica Digital, Inc., d/b/a/ Jajah. Comments should include specific information about the impact of this proposed discontinuance upon you or your company, including any inability to acquire reasonable substitute service.